![]() Delivering the right information at the right time, the ComAround Knowledge solution feeds chatbots and virtual support assistants and organizes enterprise knowledge into a reliable resource for customers, employees, and support agents. ![]() The financial terms of the transaction are not disclosed.ĬomAround Knowledge is a cloud-based AI knowledge management software specifically designed to optimize self-service and support flows, and create excellent agent and customer experiences through a variety of channels. Together, BMC and ComAround will build on their respective self-service, ITSM, and AI market leadership and expertise to provide NLP-based full-context-search knowledge management capabilities. BMC, a global leader celebrating 40 years of delivering IT solutions for the Autonomous Digital Enterprise, announced the acquisition of ComAround, a global software company that helps transform the customer experience with, self-service, and AI and NLP-based advanced knowledge management technology.
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